At Rilyson, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we’re here to help.
Please review our policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in the original packaging
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Proof of purchase (order confirmation or receipt) is required
Items returned without prior authorization may not be accepted.
To initiate a return, please contact us at:
📧 [email protected]
Our customer service team will provide return instructions and the return shipping address.
Damaged or Defective Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review the issue and offer a replacement, partial refund, or full refund depending on the situation.
Non-Returnable Items
The following items cannot be returned:
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Items that have been assembled or used
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Items damaged due to improper use or handling
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Clearance or final sale items (if applicable)
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees (if applicable) are non-refundable.
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear on your account (depending on your payment provider)
Order Cancellations
Orders may be canceled within 24 hours of purchase.
If your order has already been processed or shipped, it cannot be canceled and must follow the standard return process.
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us: