Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days.
Standard shipping typically takes 3–7 business days depending on your location.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
You can create an account by clicking the Account or Sign Up button at the top of our website.
Simply enter your name, email address, and create a password. Creating an account allows you to track orders, save shipping details, and manage your purchases more easily.
If your order has not yet been processed, please contact us immediately at [email protected].
Once an order has been shipped, we may not be able to modify the shipping address.
After your order ships, you will receive a confirmation email containing a tracking number and tracking link.
You can also log into your account to check your order status.
No. For your security, Rilyson does not store your full credit card information.
All payments are processed securely through encrypted payment gateways.
Sales tax is applied where required by law, depending on your shipping address and local regulations.
The final tax amount will be calculated at checkout before you complete your purchase.
Currently, Rilyson primarily ships within the United States.
If you are located outside the U.S., please contact us at [email protected] to confirm availability before placing your order.
Due to the size and weight of patio furniture, your items may ship in multiple packages.
They may arrive separately but should arrive within a few business days of each other.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery.
Items must be unused and in original packaging. For full details, please refer to our Refund & Returns Policy page or contact us at [email protected].
We apologize for the inconvenience.
Please contact us within 7 days of delivery at [email protected] with your order number and photos of the item received. We will resolve the issue as quickly as possible.
Please inspect your order upon delivery.
If your item arrives damaged, contact us within 7 days and include your order number along with clear photos of the damaged product and packaging. Our team will review and provide a suitable solution.
Returns must be authorized before being sent back.
Please contact [email protected] to receive return instructions and the correct return address. Do not send items back without prior authorization.
You can contact our customer support team by emailing:
We strive to respond within 1–2 business days.
Please contact us immediately at [email protected].
If your order has not yet shipped, we may be able to update the address. Once shipped, changes may not be possible.
Orders may be changed or canceled within 24 hours of placement.
After processing or shipment, changes may no longer be possible. Please contact us as soon as possible for assistance.
If an item is marked as sold out, it is currently unavailable.
Please contact [email protected] to inquire about restock dates or future availability.